These are actual Planet
Subaru customer comments obtained from audited Subaru of
There
are at least three Subaru dealerships that are closer to my home than Planet,
but I wanted to do business with Planet because of their
"Un-dealership" model.
~George
M., Medfield, Ma
I
did all of my research with another Subaru dealership near my house. They were unable to meet my price/payment
requirements where Planet exceeded them.
~Roger
S.,
Shawn
Hayes was superb, comforting, knowledgeable, humorous, patient and very, very
wonderful.
~Jean
C.,
I
felt appreciated and respected. My purchase mattered whether it was top of the
line or not. A wonderful experience.
~Barbara
M.,
After
selling a car to my sister, who is in the local area of the dealership, this
dealership was willing to drive a car over 200 miles to deliver it to me so I
could take advantage of the same price and knowledgeable staff. This is by far
the best experience I have had with a car dealership.
~Jayne
K.,
Jeff
Fairbanks provided excellent service before, during, and after the purchase of
our car. We are very pleased with the patience, service, and knowledge he
provided. Planet Subaru was a breath of fresh air after our experience at
another Subaru dealership nearby. Keep it up!
~Michael
V., Foxboro, Ma
We
bought our first Subaru at another nearby Subaru dealership. Planet Subaru has exceeded
our expectations when it comes to customer service - they are honest, fair, easy
to talk to, and NEVER make you feel pressured or uncomfortable during the car
buying experience. even though Planet Subaru is
a longer drive from our home,
we find it worth the trip every time we head for service. We would highly
recommend planet to all family/friends. Deb is patient, honest, and very
accommodating.
~Stephanie
F., Randolph, Ma
This
is the 2nd car I bought from planet. This is the best dealer period. Thanks.
~Eduardo
R.,
My
experience was so pleasant - and exceeded my expectations in terms of
efficiency. The salesperson and staff were extremely accommodating with
addressing my needs on my schedule. I felt NO pressure to make a decision, but
was tended to more than expeditiously once my decision was made. The process
was so stress-free - I almost couldn't believe I was driving off the lot in my
new vehicle!
~Katherine
C.,
From
start to finish, the most hassle-free car buying experience I've ever had. I
also brought the car in for its first service yesterday and was very pleased
with the service department, as well.
~Lisa
M.,
The
car buying experience was only exceeded by Dale's undeniable charm, quick wit,
and stunning good looks.
~Elena
K., Allston, Ma
The
whole process was a pleasure, and will purchase there again in the future.
~Brain
P., Seekonk, Ma
Overall
experience was excellent.
~Gregory
Z.,
Appreciated straight talk. Only
out of 3 dealerships that told me the truth and didn't play any games. I
bought at Planet because of Deb Brewster.
~Kathleen
D.,
It
was a pleasure doing business at this dealership.
~Patrick
O.,
I
have referred several friends to Planet Subaru and they too were very satisfied
(3 purchased new vehicle).
~Charles
T.,
The
internet sales group was a joy to deal with.
~Harold
G.,
Everything
was great. Thank you.
~Charles
E.,
Outstanding
in every way! Salesperson was great!
~William
E., Marstons Mills, Ma
Deb
& Mike were great!
~Jeffrey
A.,
Deb
Brewster was EXCELLENT.
~Randall
R., Weston, Ma
David
Gardner was very considerate of my needs and concerns with buying a new car. He
was very thorough and willingly answered my many questions. The
last car that I bought new. I certainly did not get this care.
~Paula
K.,
Deb
Brewster is the best!! I never felt like I was at a dealership. She was very
friendly, yet knowledgeable. Thank you.
~Usha S.,
I
have leased 4 cars in last 10 years. This was very comfortable, relaxed,
experience. I can't remember any another person in previous dealerships, but
feel I know David by name, etc.
~Eileen
M., Cohasset, Ma
David
Gardner, the salesperson, was excellent; very polite, considerate and
knowledgeable. He made the purchase experience pleasurable.
~Joanne
L.,
I
must say that my experience buying my new car from Planet Subaru was nothing
short of wonderful from beginning to end. I want to particularly commend Mike
Connolly, who was filling in for Deb Brewster while she was on vacation during
the week that I shopped for and bought my car. Mike was very knowledgeable and
courteous in every interaction that I had with him. He answered all of my
questions and kept me fully "in the loop" at every stage of my
purchase. I really appreciated his help and his friendliness, and he was a big
part of my very positive experience. That said, every
person I interacted with at Planet Subaru was great. I consider myself lucky to
have found this dealership, and I will recommend them to anyone and everyone
that I can. P.S. My car is wonderful too!! Thank you very much.
~Gary
L., Acton, Ma
Deb
Brewster was wonderful and dealt with my family members as well as she did with
me.
~Elizabeth
L., Marion, Ma
Mike
Donahue was thorough in his answers to my questions and allowed me adequate
time to both drive and make a decision about purchase.
~Lucy
S., Norwell, Ma
I
would like to compliment Deb Brewster for her helpfulness and attention to detail
in my buying experience. She was thorough in answering my questions and was
great. I'd also like to thank Mike from Planet Subaru. His enthusiasm and
knowledge about the car was critical in making my decision to buy a Subaru and
also buy a Subaru from Planet.
~Andrew
M.,
First-rate service from sales rep Deb Brewster.
~Robert
M.,
Nate
Roman was the salesperson who I interacted with the whole time. I think Nate is
very professional and most of all made me feel very comfortable to deal with
(and this is one of the reasons I purchased the car besides the reasonable
price).
~Waiyan L., Allston, Ma
Debra
Brewster who was the salesperson, was most courteous & helpful, and did not
put any pressure to me.
~Ronald
W.,
Deb
Brewster was fantastic. I drove an extra hour to work with her.
~Sonya
K.,
This
is the BEST dealership experience I've had in 45 years!
~Lynn
F., Foxboro, Ma
All
the salespeople at Planet Subaru were GREAT to work with, especially Mike
Donahue (our primary salesman). Thanks to all!
~Irene
K., Cohasset, Ma
Third car from this Dealer and second from excellent
salesperson. Service is also excellent and all cars purchased have been
serviced there since they were bought.
~Frank
S.,
I
had done my research and was interested in a specific model and color which
this dealer had. I was quoted the lowest price.
~Mark
A., Jamaica Plain, Ma
Dave
Gardner was 1st rate - thoughtful and thorough.
Richard
G.,
It
was worth the traveling to this location for my purchase.
~Gina-Marie
B.,
Went to 5 Subaru dealerships. Planet Subaru far
surpassed all other dealerships
in every way!
~Frances
B., Swampscott, Ma
One
of the things that most impressed me about the facility was that you have a
baby changing area, a child playroom and an "office away from the
office".
Though small things, it showed me HOW MUCH you care about keeping your
customers
comfortable and happy. Our salesperson, David, was very kind and informative.
While he was trying to get our deal closed on the same day we test-drove, he
showed us these areas so that we could be comfortable with our 3-year-old.
Thank
you Subaru!
~Susan
M., Whitman, Ma
We
went to Clay Subaru where we were jerked around like a marionette. Dave at
Planet Subaru was straightforward.
~Donna
B., Halifax, Ma
Salesman very courteous and knowledgeable.
~Wanda
M.,
The
saleswoman who waited on me was very knowledgeable, and personable with me,
and I felt like family right away. Her young man, who was her assistant, was
extremely knowledgeable about everything, and very
personable himself. So, I
was very relaxed, and am looking forward to returning for a maintenance check
to
say hi, to the two who waited on me.
~Margaret
S.,
Enjoyed
working with Deb Brewster and Mike who drove down the car...truly made
this whole process for a woman so fantastic...Thank you Liz
~Elizabeth
L.,
This
place exceeded all others. There was no foolishness that you have to deal
with at other places.
~Michael
R., Wrentham, Ma
Both
Deb Brewster and Michael Connolly provided service that I have experienced at
no other dealership.
~Ryan
S., Norwell, Ma
This
dealership and my salesperson, Deb Brewster, were just great.
~Lucretia S.,
Salesman
Jeff Fairbanks was very good.
~Paul
S.,
I
liked how Deb gave us as much time as we needed and did not pressure us in any
way.
~Larah W., Quincy, Ma
Whether
the sales person I worked with read me and adapted his selling style to my own
sense of humor and predispositions, I don't know. All I know is Jeff Fairbank's disposition meshed perfectly with mine. I
thoroughly enjoyed this leasing experience!
~Peter
W., Duxbury, Ma
Working
with Deb Brewster was a pleasure.
~Jeremy
A.,
I
purchased my car because I liked the low pressure sale. No games.
~Klaire P., Hanson, Ma
David
Gardner, salesperson, called us twice after purchase to be sure everything OK
and see if we had questions.
~Elzear T., Ocean Bluff, Ma
I
would never consider buying another Subaru from any dealership but Planet
Subaru. This was the easiest car buying experience I have ever had. Deb
Brewster was wonderful. She listened to my concerns and allowed me to make a
decision in my own time. She was knowledgeable on the product and able to
explain all of the features of the car. Overall I am thrilled with the customer
service at the dealership, especially with Deb.
~Kellie
N., Dudley, Ma
Excellent communication, very professional customer service.
~Virginia
R.,
Deb
is a great salesperson -we would send a friend straight to her for a car
purchase.
~Joseph
K.,
Corey
made the experience very easy, he is so awesome!! This is the second of many
more Subaru?s I will buy
from Planet Subaru.
~Michelle
F., Quincy, Ma
The
best car buying experience we have ever had.
~Kevin
M., Duxbury, Ma
I
had previously been to a Honda dealer and a different Subaru dealer, and Jeff
Fairbanks was the only one to follow up with me the following day. Jeff
Fairbanks did a fantastic job telling me about the Subaru Forester and how it
is different from the Honda CRV. He was helpful throughout the sales process,
and is definitely an asset to Planet Subaru.
~John
Z.,
1st class service from Jeff Morrill, Deb Brewster and
Richard Stempel. Pleasant and stress free buying experience.
~Paul
C.,
My
purchase of the 2006 Forester LLBean was enjoyable
and fast. Deb Brewster was extremely polite and knowledgeable. I did not feel
pressured which make my experience with Planet extremely pleasant. Thanks.
~Pamela
C.,
Very friendly dealership.
~William
C., Oak Bluffs, Ma
The
person who stood out the most was Deb Brewster. Who was just excellent in every
way from handling my demands and representing the dealership.
~Anantshree C.,
The
salesperson I dealt with, Jeff Fairbanks, was very
knowledgeable and courteous.
~Stephen
M., Hanover, Ma
Very
nice, personable sales person-knowledgeable, determined without being pushy!
~Cynthia
L.,
Great
saleswoman ( Deb) and an awesome experience. VERY
pleased with everything and everyone, Thank you so much!!
~John
P.,
This
was the BEST car purchase experience I have ever had. This dealership is to be
commended for their work!
~Sharon
C.,
Thank
you Deb for making this experience completely seamless!!!! I love my LLBEAN!!!
~Carolyn
B.,
Our
salesperson was very pleasant to work with. She didn't apply any pressure and
was very straightforward.
~Michelle
F.,
This
is my 5th Subaru and 2nd bought from Planet Subaru. Wonderful
dealership.
Claire
O.,
My
comments above must be understood in the context that I purchased our new
Subaru sight unseen, via the internet and phone contacts. Car was shipped to me
via independent auto transport. I knew exactly what model car I was seeking and
Planet Subaru located one for me. Great service, nice folks,
sensible deal. Many thanks.
~Richard
P,
Planet
Subaru is the only Subaru dealership needed in the whole universe because they
are the most superior. No one would ever need to buy or service a Subaru
anywhere else.
~Jeffrey
M.,
Jeff
who sold me my STi was very knowledgeable and
answered many questions I had about the model. I had bought my WRX previous to
this one at Planet. I was blown away with Jeff's ability and willingness to
meet my needs. Out of the 10 or so cars I have purchased over the years, this
was the best purchasing experience I have ever had... and the STi is the best driving experience I have had! Thanks again
to Jeff. I know it sounds clich?,
but he deserves a raise.
~Joseph
C.,
Salesperson
Jeff F. was a pleasure to work with. Low pressure, very
professional.
~Benjamin
G.,
Deb
Brester is fantastic! Deb made my purchase the best
possible experience. She has fantastic customer service skills, and bent over
backwards to accommodate my issues. She's been helpful, thorough, and willing
to work out the details to make my car purchase happen in a very short time. In
addition, Deb worked with the service department to have a dent removed from my
hood. I have told all of my south shore friends about my wonderful buying
experience, and have recommended your dealership, and
Deb in particular, for their next purchase. I couldn't be happier with how well
things went. THANK YOU!
~Roberta
C.,
In
my years of buying cars I have never been as satisfied as I was when I bought
my outback from Deb Brewster at Planet Subaru.
~Craig
W.,
Deb
Brewster, my salesperson was awesome. She was always available to me, but never
pestered me.
~Anna
K.,
Deb
was fantastic! By far the best sales representative from any car dealership I
have ever worked with. So painless I am still pinching myself.
~Christine
C., Walpole, Ma
After
my purchasing experience at Planet Subaru, I can't conceive of dealing anywhere
else even if it means driving Subarus forever.
~Suasan E.,
Very personable salesman. Knowledgeable,
pleasant and very patient.
~Jean
C.,
Jeff
was wonderful to work with. He was very professional and personal. He made the
experience non-stressful and exciting.
~Sarah
B.,
I
worked directly with one of the two owners, Jeff Morrill. I have owned Subaru's
since 1991, a Legacy and a 2000 Forrester. I traded up to a 2005 Forrester LL
Bean edition with leather as a way of celebrating the 5 years it just too to complete
my master's degree. Jeff and his staff have been used to my making many trips
and taking a long time to make a decision. The decision to make the upgrade
trade was very short notice and they did whatever it took to meet my need to
have it available on the lot for pickup with all the paperwork in place and
ready to drive the day I turned in my final assignment for the degree. I am
extremely gratified with Jeff and his brother and their team from sales to
service. I have referred at least 3 people who have purchased cars with them as
a result over the years. Their approach to doing business is unique and
refreshing. As a result I will be a Subaru owner until they take the keys away
and put me in a home. Thanks again...could not be happier with the purchase!!!!!
~Terry
S., Pembroke, Ma
I
found this car buying experience to be much more pleasant than others I have
had. From the initial moment I walked into the dealership, and each subsequent
time I have gone in, everyone was pleasant, friendly and helpful. I didn't get
any of the condescending attitude that I, as a women,
have gotten in a number of other dealerships. I am very pleased with Planet
Subaru.
~Barbara
P.,
The
Planet Subaru experience was amazing!
James
C., Westborough, Ma
Deb
Brewster was a pleasure to work with. I was amazed at how 'undealership'
the experience was.
~Christine
L., Norwell, Ma
Corey
Warren and the Planet Subaru staff exceeded all expectations with their
knowledge and relaxed manner.
~Adam
H.,
Very prompt and precise answers to our questions. Saleslady
polite and considerate. Positive experience.
~Richard
S.,
I
was very impressed with the salesman, Dale Lathrop. It was such a pleasure
doing business with him.
~Dorothy
Q., Hanover, Ma
Salesman,
Dale Lathrop made the buying experience easy and painless. He has great
customer service skills
~David
T., South Dennis, Ma
Best
dealership I have ever dealt with.
~Claire
C.,
Dale
was very pleasant and not pushy.
~Janet
T.,
We
had a great experience at Planet Subaru; have told this to everyone we know.
Our salesperson, Dale Lathrop, was excellent start to finish!
~Jill
M.,
My
salesperson, Dale Lathrop, was caring and knowledgeable. He made buying my
Subaru a pleasure. Very impressed.
~Marie
W.,
I
am a repeat customer of this dealership. I wouldn't go anywhere else.
~Mary
L.,
My family bought a 2008 Impreza, and cannot be happier with the experience. Bob Choate helped us, and he is just awesome. He is patient, professional, and honest. What else would anyone want from their Subaru representatives? I strongly believe Planet Subaru and particularly Bob deserve all the credit.
~P Tung, Quincy, MA